ZaffreZaffre Axon
The channel your customers already answer

WhatsApp Business integration

A shared WhatsApp Business inbox for the team, campaign sends on approved templates, and invoices delivered where customers actually read.

The challenge

Customers reply on WhatsApp in minutes and to email in days — but the business number lives on one phone, invisible to the team and disconnected from customer records.

The Zaffre solution

Zaffre Axon connects WhatsApp Business to the suite: a shared inbox the team works from, campaigns on approved templates, and documents like invoices sent straight to the customer’s chat.

The WhatsApp integration turns the business number into a team surface. Incoming conversations are visible and answerable by the people responsible, not trapped in one pocket, and the thread sits beside the customer’s CRM record.

Outbound is template-driven and compliant: campaigns send on approved message templates to chosen audiences, and transactional documents — most usefully invoices — deliver into the chat where payment conversations actually conclude.

Because the channel is wired to the suite, context follows the conversation: who the contact is, what they owe, which deal they belong to. Replies become actions instead of screenshots forwarded between departments.

How it works

  1. 1

    Connect the number

    Link your WhatsApp Business account to the workspace.

  2. 2

    Work the shared inbox

    The team reads and replies from one place, with customer context alongside.

  3. 3

    Send on templates

    Campaigns and notifications go out on approved templates to selected audiences.

  4. 4

    Deliver documents

    Invoices and updates send into the customer’s chat directly from their records.

Frequently asked questions

Can multiple team members handle the same WhatsApp number?
Yes — conversations land in a shared inbox the team works from together, instead of living on one phone.
Can invoices be sent over WhatsApp?
Yes. Customer invoices send into the chat directly from the billing record, alongside PDF and email delivery.
Does it support bulk or campaign messaging?
Campaigns send on approved templates to selected audiences, in line with WhatsApp Business messaging policies.
Is the chat linked to customer records?
Conversations sit beside the CRM and billing context for the contact, so replies turn into actions without switching systems.

See whatsapp business integration in action

Book a demo