Helpdesk & Ticketing Software for Internal Employee Requests

An internal helpdesk for IT, HR and admin requests: ticket creation, routing, assignment, transfer, resolution and feedback after the ticket closes.

Internal requests need a real queue

IT and HR requests sent over chat and email get lost. A built-in helpdesk gives employees a proper ticketing system inside the platform they already use.

Routing and resolution

Tickets are created, routed and assigned, can be transferred between departments, and move through clear statuses until they are resolved.

Feedback and metrics

Feedback after resolution, plus dashboard metrics on volume, resolution time and team performance, shows you where service needs to get better.

Owner benefit

Faster internal support, and a clear view of how well your teams serve each other.

See it on your data

Zaffre HRM brings HR and operations into one platform. Book a demo or explore all features.